Representative Nita Lowey

Representing the 17th District of New York

Lowey Meets with USPS Deputy Postmaster General, Other High-Level Postal Officials About Failures in Hudson Valley

June 8, 2018
Press Release

Lowey Meets with USPS Deputy Postmaster General, Other High-Level Postal Officials About Failures in Hudson Valley

Congresswoman Nita Lowey meets with USPS officials regarding systemic service failures in the Hudson Valley. From left: Chief Operating Officer and Executive Vice President Dave Williams; Deputy Postmaster General Ron Stroman; Rep. Lowey; and Guy Cottrell, Chief Postal Inspector for the U.S. Postal Inspection Service.

WASHINGTON, DC – Congresswoman Nita Lowey (D-NY17/Rockland-Westchester) on Thursday met with Deputy Postmaster General Ron Stroman; Chief Operating Officer and Executive Vice President Dave Williams; and Guy Cottrell, Chief Postal Inspector for the U.S. Postal Inspection Service regarding the systemic U. S. Postal Service failures in the Hudson Valley.

Lowey reiterated the long list of complaints her office has received from constituents including lost packages, mail theft, refusal to deliver mail for arbitrary reasons, and widespread delivery errors.

Williams said that shortly before Christmas, the Postal Service sent a service team into Westchester, where it saw operational problems at local offices including service issues and mishandling of forwarded mail. Stroman said part of the problem is a training issue, and that some personnel changes were made based on the review. Williams said a lot of retraining took place after the review and they have seen marked improvement.

Lowey also pressed the issues of mail theft and the 20 lost passport applications in Tappan. Stroman and Williams said that the Postal Service is still trying to determine the cause and is actively trying to locate the lost applications. Regarding mail theft, Cottrell told Lowey that arrests are being made and that the Postal Service is looking into ways to harden equipment to protect against theft.

“We had a productive discussion on the Postal Service’s persistent missteps and failures in the Hudson Valley, notably recent incidents of mail theft and the loss of 20 passport applications from the Tappan Post Office,” said Congresswoman Lowey. “I made it clear that improvements to date are insufficient given the scope of problems, and that we will continue to hold the Postal Service accountable for improving service for all constituents, and remedying the harm it has caused throughout the Hudson Valley.”

Congresswoman Lowey has been in frequent contact with USPS to resolve issues facing residents and to put pressure on the Postal Service to address its ongoing failures. She recently joined fellow New York congressional delegation members in sending a letter to United States Postmaster General Megan Brennan calling for the Postal Service to address theft of mail across the Hudson Valley.

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