Changes to Services

As a result of the spread of COVID-19, there are changes to access to most businesses and organizations and changes to many procedures and schedules. Please check the service online or by phone to find out more before leaving your home.

Remember, if you don’t have to travel, don’t. Stay home unless it is necessary, and if it is, keep a safe distance from others.

Tax Filing Deadline

Both the filing and payment deadlines for all taxpayers are extended until July 15th, 2020.

The Treasury Department has encouraged those who are expecting a tax refund to file as soon as they can.

More information is available here: IRS guidance.

Please note that New York State has also extended its income tax filing deadline to July 15, 2020. Guidance on the New York State filing deadline can be found here

VA Facilities

Use this VA Directory to call before visiting your VA facility or receive virtual care through My HealtheVet and the VA Video Connect app on your smartphone, tablet, or computer.

Public Transportation

Metro-North

Metro-North is adding more trains as reopening continues in the Hudson Valley and New York City. Click here for the updated MTA Metro-North Railroad Schedules.

Click here for the most recent information from Metro-North, and if you have questions, contact Metro-North's customer service at 511 in NY State. LIRR customers can contact 511 or 718-217-LIRR (718-217-5477).

Metro North has also stocked vending machines at some stations with personal protective equipment (PPE) for purchase.  Masks, hand sanitizer, and gloves will be available in the machines and distributed at stations.

Metro North has implemented mandated Positive Train Control (PTC) operability on its entire system east of the Hudson River. This includes track upgrades, but cars still need to be changed. Metro North has committed to finishing this process by the end of 2020. PTC improves train safety by eliminating the potential for human error. 

Bus Service

In Westchester and Rockland Counties, all passengers must now enter and exit buses from the rear-door.

Click here for the most recent information from the Bee-Line in Westchester County. For new bus schedules, click here or call the Bee-Line customer service center at (914)-813-7777

Click here for the most recent information from Transportation of Rockland (TOR).

Social Security Offices 

All Social Security offices are closed to the public for in-person service. Services remain available online at www.socialsecurity.gov or by phone at 1-800-772-1213.

Utilities 

ConEdison: Click here for the most recent information from ConEdison. Services remain available through your online account or by phone at 1-800-752-6633.

Orange & Rockland: Click here for the most recent information from Orange & Rockland. Services remain available through your online account or by phone at 1-877-434-4100

Department of Motor Vehicles (DMV)

As DMV offices reopen, there may be changes to their hours of operation. Please visit dmv.ny.gov for the most recent information. 

U.S. Citizenship and Immigration Services

USCIS has has resumed some in person services and only those with scheduled appointments will be allowed in the buildings. All visitors over the age of 2 years old are required to follow COVID safety procedures which include wearing a face covering. Please visit uscis.gov/coronavirus for additional details and updates. 

Click here for more information on H-2A Temporary Agriculture Worker Visas

Warning About Consumer Scams 

Office of the Attorney General

New York's Office of the Attorney General (OAG) is monitoring retailers for cases of price gouging and selling bogus medical treatments. If you believe that you have been the victim of a scam, price gouging, or sold a fake medical product, please report those incidents.
 
For more information, visit the OAG website or call 1-800-771-7755.

USDA, SNAP Scams

After receiving reports of several possible SNAP fraud attempts, the U.S. Department of Agriculture (USDA) issued a warning to Supplemental Nutrition Assistance Program (SNAP) participants to be the lookout for potential scammers using the COVID-19 crisis to steal personal information.

Department of Justice’s Elder Justice Initiative

The Department of Justice has resources for seniors and those involved in investigating and prosecuting cases of elder fraud and abuse. To learn more about DOJ's Elder Justice Initiative, please visit www.justice.gov/elderjustice