Many constituents seek assistance obtaining a U.S. passport for travel outside the United States. For many passport services, you must appear in person. For other services, you may send your forms through the U.S. mail.
For passport information and to download forms you will need for passport applications, visit the State Department website at www.travel.state.gov. If you need a passport to travel in less than 2 weeks, you may make an appointment at the Norwalk, CT, office or the New York City office by calling the automated line at 877-487-2778, which is available 24 hours a day, 7 days a week. If you are traveling within 72 hours, try to make an appointment early in the day, because you may be able to get the passport while you wait. Please note that these offices maintain different public operating hours. The New York City office is open 7 a.m to 3 p.m., and the Norwarlk, CT, office hours are 9 a.m. to 4 p.m.
Be sure to have your Social Security number available when contacting the passport agency. You will also need proof of citizenship, current identification, two passport photos, the correct fees (credit cards preferred), proof of departure, and your appointment confirmation number. Walk-in appointments are not available.
To check on the status of your passport application, please visit https://travel.state.gov/content/passports/english/passports/information/application-status.html.
If you have further questions, feel free to contact Congresswoman Lowey’s office at 914-428-1707 or 845-639-3485 or the National Passport Center at 877-487-2778.
Expediting Passport Applications
Currently the processing time for routine service for applications is 10-12 weeks and 2-3 weeks for expedited service. Please note that if you request expedited service, this does not necessarily mean you will receive it via Fed Ex. If you want it delivered overnight, you must specifically request overnight service. If you request expedited service by mail, it is recommended that you write ON THE OUTSIDE of the envelope “URGENT-EXPEDITED REQUEST” to help ensure that your application is sorted properly.
New Rules Lengthening Waits for Passports
In January 2007, passport requirements changed to require passports for all travelers to and from Mexico, the Caribbean and Canada. Due to the new Passport rules, there has been an unprecedented volume of applications that has resulted in longer processing times. Please visit the State Department’s website for the most current information if you are renewing or applying for a new passport at https://travel.state.gov.
First-time Applicants (if applying in person)
If you are applying for a passport for the first time, you must bring a completed DS-11 form, which can be found at www.travel.state.gov, to a regional Passport agency in person as well as proof of citizenship and identification, such as a driver's license or Social Security card. This can also be mailed. See instructions on application for mail-in option.
Minors Under 14 (if applying in person)
If the applicant is a child under 14 years of age, a parent or legal guardian must appear and present evidence of the child's citizenship as well as evidence of the child's relationship to the parent or guardian. The child must also appear in person. Parents/guardians must have identification such as a foreign passport, valid driver's license, or residence card.
Lost or Stolen Passports
If your passport is lost or stolen, you must report the loss on form DSP- 64, which can be found online at www.travel.state.gov.
Name changes to Passports
For a name change, visit www.travel.state.gov to complete form DSP-19.
To renew your passport, you must complete the DS-82 form and return the application along with your most recent U.S. passport to the passport agency by mail. For expedited service, to be processed 3 workdays from receipt at an agency, an additional fee applies. You can usually pick up a DS-82 form at your local post office. The form is also available online at www.travel.state.gov.
Emergency Passport Renewals
It is sometimes possible for the Congresswoman’s Office to make emergency passport appointments for travelers who, just prior to travel, discover their passports are not valid. Please call the Congresswoman’s New City District Office at 845-639-3485 or White Plains District Office at 914-428-1707 for assistance.
Local Passport Offices
The Rockland County and Westchester County Clerks’ offices serve as Acceptance Agents for the Passport Services Division of the U.S. Department of State. Residents can submit applications to and obtain forms from your County Clerk’s office, which will review and forward applications to the U.S. Passport Agency for processing.
Office of the Rockland County Clerk
Rockland County Courthouse
1 South Main Street, Suite 100
New City, NY 10956-3549
Visit www.rocklandcountyclerk.com for office hours and more information.
Office of the Westchester County Clerk
110 Dr. Martin Luther King Jr. Blvd
White Plains, New York 10601
Visit www.westchesterclerk.com for office hours and more information.